İş geliştirme uzmanlarının mesleki özdeşleşmeleri ile duygusal emekleri arasındaki ilişkiler üzerine görgül bir araştırma
Yükleniyor...
Tarih
2021
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Pamukkale Üniversitesi
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
Bu çalışmanın amacı iş geliştirme uzmanlarının mesleki özdeşleşmeleri ile duygusal emekleri arasında bir ilişki olup olmadığının ortaya çıkarılmasıdır. Araştırmaya 9 farklı özel güvenlik firmasının İstanbul’da faaliyet gösteren birimlerinde çalışan 161 iş geliştirme uzmanı iştirak etmiştir. Kesitsel araştırma tasarımına uygun olarak yürütülen çalışmanın verisi anket tekniği ile toplanmıştır. Araştırmanın hipotezleri yapısal eşitlik modellemesi tekniği ile test edilmiştir. Elde edilen bulgulara göre katılımcıların mesleki özdeşleşmeleri ile doğal duyguları ve derinden rol yapmaları arasında aynı yönlü, mesleki özdeşleşmeleri ile yüzeysel rol yapmaları arasında ise ters yönlü ilişkiler bulunmaktadır. Bilindiği kadarıyla iş geliştirme uzmanlarının mesleki özdeşleşmeleri ile duygusal emekleri arasındaki ilişkiler ilk defa bu çalışma ile ortaya çıkarılmıştır. Bu bakımdan elde edilen bulguların örgütlerin iş geliştirme süreçlerinin iyileştirilmesine katkı sağlayacağına ve bu alanda yeni araştırmaların yapılmasını teşvik edeceğine inanılmaktadır.
The aim of this research was to uncover whether there was an association between business development specialists’ professional identification and emotional labor. A total of 161 business development specialists, working in the units of 9 different private security companies operating in Istanbul, participated in the study. The data of the study, which was carried out in accordance with a cross-sectional survey design, were collected by means of questionnaire. The hypotheses of the research were tested through the structural equation modeling technique. According to the findings, there were significant and positive associations between participants’ professional identification and genuinely felt emotions and professional identification and deep acting. On the other hand, there was a negative association between participants’ professional identification and surface acting. As far as it is known, the association between the professional identification of the business development specialists and their emotional labor was revealed for the first time with this study. In this regard, it is believed that the findings will contribute to the improvement of the business development processes of the organizations and encourage new research in this field.
The aim of this research was to uncover whether there was an association between business development specialists’ professional identification and emotional labor. A total of 161 business development specialists, working in the units of 9 different private security companies operating in Istanbul, participated in the study. The data of the study, which was carried out in accordance with a cross-sectional survey design, were collected by means of questionnaire. The hypotheses of the research were tested through the structural equation modeling technique. According to the findings, there were significant and positive associations between participants’ professional identification and genuinely felt emotions and professional identification and deep acting. On the other hand, there was a negative association between participants’ professional identification and surface acting. As far as it is known, the association between the professional identification of the business development specialists and their emotional labor was revealed for the first time with this study. In this regard, it is believed that the findings will contribute to the improvement of the business development processes of the organizations and encourage new research in this field.
Açıklama
Anahtar Kelimeler
İş geliştirme, İş geliştirme uzmanı, Duygusal emek, Özdeşleşme, Mesleki özdeşleşme, Business Development, Business Development Specialist, Emotional Labor, Identification, Professional identification
Kaynak
Pamukkale University Journal of Social Sciences Institute
WoS Q Değeri
Scopus Q Değeri
Cilt
Sayı
43
