Service quality of information systems

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dc.contributor.authorYörük, Süleyman Serdar
dc.contributor.authorErcan, Sami
dc.date.accessioned2020-11-21T15:57:05Z
dc.date.available2020-11-21T15:57:05Z
dc.date.issued2006en_US
dc.departmentİstanbul Ticaret Üniversitesien_US
dc.descriptionICSSSM'06: 2006 International Conference on Service Systems and Service Management -- 25 October 2006 through 27 October 2006 -- Troyes -- 71529en_US
dc.description.abstractInformation system development is an expensive process, and usually fall behind the expectations of user and implementation is achieved much later than expected if ever. The designers of information systems and programmers often begin designing and programming the system too early, before they actually understand the users' or stakeholders' requirements. Since designing and programming systems are very expensive, ill-defined requirements cause projects to fall behind schedule and over budget. Correctly assessing customer needs and requirements is very important for information systems development. Over 50% of development errors occur during the requirements analysis phase of the development cycle. In this paper, following the statement of the problem, possible causes will be discussed. The conclusion will be made by providing some guidelines for the design of information systems that meet or exceed user requirements. © 2006 IEEE.en_US
dc.identifier.doi10.1109/ICSSSM.2006.320694en_US
dc.identifier.endpage1291en_US
dc.identifier.issn1424404517; 9781424404513
dc.identifier.scopus2-s2.0-40649116498en_US
dc.identifier.scopusqualityN/Aen_US
dc.identifier.startpage1287en_US
dc.identifier.urihttps://doi.org/10.1109/ICSSSM.2006.320694
dc.identifier.urihttps://hdl.handle.net/11467/4216
dc.identifier.volume2en_US
dc.identifier.wosWOS:000242559100220en_US
dc.identifier.wosqualityN/Aen_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherIEEE Computer Societyen_US
dc.relation.ispartofProceedings - ICSSSM'06: 2006 International Conference on Service Systems and Service Managementen_US
dc.relation.publicationcategoryKonferans Öğesi - Uluslararası - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectDevelopmenten_US
dc.subjectInformation systemsen_US
dc.subjectService qualityen_US
dc.subjectUsers requirementsen_US
dc.titleService quality of information systemsen_US
dc.typeConference Objecten_US

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