Service quality of information systems
Küçük Resim Yok
Tarih
2006
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
IEEE Computer Society
Erişim Hakkı
info:eu-repo/semantics/closedAccess
Özet
Information system development is an expensive process, and usually fall behind the expectations of user and implementation is achieved much later than expected if ever. The designers of information systems and programmers often begin designing and programming the system too early, before they actually understand the users' or stakeholders' requirements. Since designing and programming systems are very expensive, ill-defined requirements cause projects to fall behind schedule and over budget. Correctly assessing customer needs and requirements is very important for information systems development. Over 50% of development errors occur during the requirements analysis phase of the development cycle. In this paper, following the statement of the problem, possible causes will be discussed. The conclusion will be made by providing some guidelines for the design of information systems that meet or exceed user requirements. © 2006 IEEE.
Açıklama
ICSSSM'06: 2006 International Conference on Service Systems and Service Management -- 25 October 2006 through 27 October 2006 -- Troyes -- 71529
Anahtar Kelimeler
Development, Information systems, Service quality, Users requirements
Kaynak
Proceedings - ICSSSM'06: 2006 International Conference on Service Systems and Service Management
WoS Q Değeri
N/A
Scopus Q Değeri
N/A
Cilt
2
