Comparing Alternative Service Quality Scales: An Investigation Using Confirmatory Factor Analysis in a Health Care Setting

Basit Öğe Kaydı
dc.contributor.authorCengiz, Hakan
dc.contributor.authorFidan, Yahya
dc.date.accessioned2020-11-21T15:54:06Z
dc.date.available2020-11-21T15:54:06Z
dc.date.issued2017en_US
dc.departmentİstanbul Ticaret Üniversitesien_US
dc.description.abstractDespite the availability of several domain-specific instruments and its obvious drawbacks, it is interesting that the SERVQUAL scale is still used in health care settings. For this reason, the main aim of this study was to compare two different service quality scales in a health care setting. We compared the fit of the SERVQUAL model with a domain-specific model through confirmatory factor analysis using AMOS. The results showed that the domain-specific scale was superior to SERVQUAL within the context of a health care environment. We believe that using/modifying a generalized scale is not a good approach when we have domain-specific alternatives available. © 2017 Taylor & Francis Group, LLC.en_US
dc.identifier.doi10.1080/15332969.2017.1271198en_US
dc.identifier.endpage22en_US
dc.identifier.issn1533-2969
dc.identifier.issue1en_US
dc.identifier.scopus2-s2.0-85013013363en_US
dc.identifier.scopusqualityQ2en_US
dc.identifier.startpage15en_US
dc.identifier.urihttps://doi.org/10.1080/15332969.2017.1271198
dc.identifier.urihttps://hdl.handle.net/11467/3763
dc.identifier.volume38en_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherRoutledgeen_US
dc.relation.ispartofServices Marketing Quarterlyen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectConfirmatory factor analysisen_US
dc.subjectdomain specific instrumenten_US
dc.subjecthealth careen_US
dc.subjectSERVQUALen_US
dc.titleComparing Alternative Service Quality Scales: An Investigation Using Confirmatory Factor Analysis in a Health Care Settingen_US
dc.typeArticleen_US

Dosyalar

Koleksiyon

Scopus İndeksli Yayınlar Koleksiyonu