The Role of Information Technology in the Effect of Innovation Capability on Logistics Service Quality

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dc.authorid0000-0001-7438-8640en_US
dc.authorid0000-0002-2847-5126en_US
dc.authorid0000-0001-7601-6584en_US
dc.contributor.authorAkoğlu, Nagehan
dc.contributor.authorCivelek, Mustafa Emre
dc.contributor.authorBaşaran, Yeşim
dc.date.accessioned2022-04-06T11:28:21Z
dc.date.available2022-04-06T11:28:21Z
dc.date.issued2022en_US
dc.departmentFakülteler, İşletme Fakültesi, Lojistik Yönetimi Bölümüen_US
dc.description.abstractPurpose – In the current intense competitive environment, companies continuously need to increase their performance and adapt their activities to the developing and changing environment in order to survive. The concepts of quality, technology and innovation are among the most prominent issues in this competitive environment. At this point, information technologies integrated into the business, innovation activities and logistics services that develop along with these activities are important issues that have been recently emphasized. Accordingly, this study aims to reveal the role of information technology use in supply chain innovation and logistics service quality. Design/Methodology/Approach - More than 326 questionnaires were distributed to Turkey's leading logistics companies and companies with logistics departments. The companies operating in logistics sector and the employees working in the logistics departments of companies operating in the production and service sector constitute the sample of the study. 144 valid questionnaires were reached. 80% of the respondents are mid-level and 20% are senior managers. The data obtained by the survey method were analyzed using the structural equation model. Findings – According to the results, it has been determined that information technologies have a mediator effect between innovation capability in the supply chain and logistics service quality. Discussion – Findings obtained at the end of the research are consistent with the other studies in the literature. This research has important managerial implications. The results of this research have revealed the role of information technologies in the efficient use of innovation capacity for companies operating in logistics sector. Information technologies play a key role in the relationship between innovation and logistics service quality.en_US
dc.identifier.doi10.20491/isarder.2022.1378en_US
dc.identifier.endpage265en_US
dc.identifier.issue1en_US
dc.identifier.startpage249en_US
dc.identifier.trdizinid527336en_US
dc.identifier.urihttps://hdl.handle.net/11467/5251
dc.identifier.urihttps://doi.org/10.20491/isarder.2022.1378
dc.identifier.volume14en_US
dc.indekslendigikaynakTR-Dizinen_US
dc.language.isoenen_US
dc.publisherİsarderen_US
dc.relation.ispartofİşletme Araştırmaları Dergisien_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectLogisticsen_US
dc.subjectSupply Chainen_US
dc.subjectInformation Technologiesen_US
dc.subjectLogistics Service Qualityen_US
dc.subjectInnovation Capabilityen_US
dc.titleThe Role of Information Technology in the Effect of Innovation Capability on Logistics Service Qualityen_US
dc.typeArticleen_US

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