The role of social media in crisis communication and crisis management
| dc.authorid | TR21375 | en_US |
| dc.authorid | TR192798 | en_US |
| dc.contributor.author | Civelek, Mustafa Emre | |
| dc.contributor.author | Çemberci, Murat | |
| dc.contributor.author | Eralp, Necati Erdem | |
| dc.date.accessioned | 2016-04-07T07:30:08Z | |
| dc.date.available | 2016-04-07T07:30:08Z | |
| dc.date.issued | 2016 | en_US |
| dc.department | Fakülteler, Uygulamalı Bilimler Fakültesi, Uluslararası Lojistik Bölümü | en_US |
| dc.department | Enstitüler, Sosyal Bilimler Enstitüsü, Medya ve İletişim Sistemleri Ana Bilim Dalı | en_US |
| dc.description.abstract | Social media and social media tools have improved rapidly and started to influence society especially in recent years. This influence has forced businesses to revolutionize their communication with the external environment. The fact that Web 2.0 has an influence on consumer behavior, and that it makes the consumers stronger; requires faster, more flexible and more sensitive communication processes in businesses. Especially during a time of crisis, a business’ communication with the external environment is quite critical. For this reason, the way how the crisis communication is managed through social media is vital for businesses. In this article, the perceptions of how to manage businesses during a time of crisis so that they make minimum loss, is shared. | en_US |
| dc.identifier.doi | 10.20525/ijrbs.v5i3.279 | en_US |
| dc.identifier.endpage | 12 | en_US |
| dc.identifier.issn | 1029-242X | |
| dc.identifier.issue | 99 | en_US |
| dc.identifier.startpage | 111 | en_US |
| dc.identifier.uri | https://hdl.handle.net/11467/1382 | |
| dc.identifier.uri | https://doi.org/10.20525/ijrbs.v5i3.279 | |
| dc.identifier.volume | 5 | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | Center for Promoting Ideas | en_US |
| dc.relation.ispartof | International Journal of Research in Business & Social Science | en_US |
| dc.relation.publicationcategory | Makale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı | en_US |
| dc.rights | info:eu-repo/semantics/openAccess | en_US |
| dc.subject | Crisis Management | en_US |
| dc.subject | Crisis Communication | en_US |
| dc.subject | Social Media | en_US |
| dc.subject | Social Networks | en_US |
| dc.subject | Disinformation | en_US |
| dc.title | The role of social media in crisis communication and crisis management | en_US |
| dc.type | Article | en_US |
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