Comprehensive performance measurement for microfinance institutions in Ethiopia

Basit Öğe Kaydı
dc.contributor.authorRefera, Eyerusalem Kebede
dc.date.accessioned2021-01-23T13:23:45Z
dc.date.available2021-01-23T13:23:45Z
dc.date.issued2020en_US
dc.departmentİstanbul Ticaret Üniversitesien_US
dc.description.abstractThis study develops comprehensive performance measurement for microfinance institutions which incorporate both financial and nonfinancial metrics using balanced score card approach (BSC). The BSC framework of the study developed using a total of 20 performance indicators categorized under the 4 BSC perspectives (financial, customer, internal business process and learning and growth). The performance measurement model is developed based on reviewed literatures and after the comprehensive performance measurement descriptive model developed, 10 microfinance experts of national bank of Ethiopia (NBE) and association of Ethiopian microfinance institutions (AEMFI) gives weight for each BSC perspective and for each twenty performance indicators. Furthermore since financial performance are commonly measured using ratios and numbers to measure a comprehensive performance and to make financial and nonfinancial performance parameters comparable the experts asked to develop a bench mark to convert financial performance parameters in to 5 point Likert scales. Finally the study provide a BSC based performance measurement framework that will give a comprehensive view on the financial and non-financial performance.en_US
dc.identifier.endpage178en_US
dc.identifier.issue2en_US
dc.identifier.startpage170en_US
dc.identifier.urihttps://hdl.handle.net/11467/4393
dc.identifier.volume6en_US
dc.language.isoenen_US
dc.publisherİstanbul Ticaret Üniversitesien_US
dc.relation.ispartofInternational Journal of Commerce and Financeen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Başka Kurum Yazarıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectMicrofinanceen_US
dc.subjectPerformanceen_US
dc.subjectBalanced Score Card (BSC)en_US
dc.titleComprehensive performance measurement for microfinance institutions in Ethiopiaen_US
dc.typeArticleen_US

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