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Öğe Building a tribe on Instagram: User-generated and Firm-created Content can drive brand evangelism and fidelity(Routledge, 2024) Ibrahim, Blend; Hazzam, Joe; Ali Qalati, Sikandar; Aljarah, Ahmad; Dobson, PaulThe social media revolution has significantly transformed marketing plans and practices in the business world. Firm-Created Content (FCC) and User-Generated Content (UGC) serve as critical social media communication tools for brands to connect and build relationships with customers. This study investigates the influence of FCC and UGC on affective commitment, brand evangelism, and fidelity. Drawing on the Stimulus-Organism-Response (SOR) model, this study aims to explore the impact of FCC and UGC on affective commitment, which, in turn, mediates the relationships between these social media communication tools (FCC and UGC), brand evangelism and fidelity. The research, focusing on a coffee-shop chain’s FCC and UGC on Instagram, utilizing structural equation modeling to analyze data from a sample of 341 Instagram users in the USA who are Starbucks customers. The findings reveal that FCC and UGC are positively and significantly related to brand evangelism and fidelity. Furthermore, the results suggest that affective commitment mediates the relationship between FCC, UGC, brand evangelism and fidelity, supporting the hypotheses concerning the indirect relationships between social media communication tools, brand evangelism and fidelity. © 2024 Informa UK Limited, trading as Taylor & Francis Group.Öğe The drivers and outcomes of postgraduate students' adoption and use of LinkedIn learning(Routledge Journals, Taylor & Francis, 2024) Hazzam, Joe; Wilkins, Stephen; Singh, Bharati; Ibrahim, BlendSocial media educational tools represent an opportunity for higher education (HE) institutions to enhance postgraduate students’ skills development. LinkedIn Learning can be used to complement class-room teaching and learning. However, the drivers and outcomes of this tool remain a gap in the literature. This study uses a cross- sectional research design and data from 232 postgraduate students at a university in the United Kingdom (UK). The results of structural equation modelling indicate that facilitating conditions and habit are the main drivers of students’ behavioural intention to use LinkedIn Learning, and the actual use of this tool contributes to students’ skills development and satisfaction. The results indicate that age moderates the relationships between effort expectancy, social influence, habit and behavioural intention of using LinkedIn Learning. The findings contribute to the effective integration of LinkedIn Learning as an additional tool that may complement teaching and learning, improving postgraduate students’ skills development and satisfaction.Öğe The influence of LinkedIn group community on postgraduate student experience, satisfaction and grades(Pergamon-Elsevier Science Ltd, 2024) Hazzam, Joe; Wilkins, Stephen; Southall, Carol; Ibrahim, BlendSocial media platforms represent an opportunity for higher education institutions to complement and enhance classroom teaching and learning. The purpose of this research is to investigate the influence of a LinkedIn group community on student experience, satisfaction and grades. A total of 118 students from three postgraduate programmes at a university in the United Kingdom were randomly assigned during the second week of the semester to either an experimental group representing the LinkedIn group community or to the control group, where students attended the classroom sessions but were not included in a LinkedIn group. In week twelve of the semester, 40 students in the experimental group and 42 in the control group voluntarily completed the Postgraduate Taught Experience Survey questionnaire. The results of independent t-tests indicate that students in the experimental group scored significantly higher than the control group on engagement, satisfaction and grades, and the behavioural engagement within the LinkedIn group community contributes to satisfaction. Analysis of the learning activities reveals that the interactive content produces a higher engagement rate than the informative content. International students who had previous experience with LinkedIn show higher levels of engagement within the experimental LinkedIn group. The research contributes to the educational use of LinkedIn and explains that the effective planning of learning activities in an online group community, which includes the consideration of individual characteristics and content types, may influence positively students' levels of engagement, satisfaction and grades.Öğe Investigating The Impact of Social Media Marketing on Intention to Follow Advice: The Mediating Role of Active Participation and Benevolence Trust(Sage Publications India Pvt. Ltd, 2023) Ibrahim, Blend; Aljarah, Ahmad; Hazzam, Joe; Elrehail, Hamzah; Qalati, Sikandar AliThe concept of social media marketing (SMM) extends beyond general marketing. SMM has significantly impacted the creation and development of marketing concepts. Drawing on the stimulus (S)–organism (O)–response (R) model, this research aimed to explore benevolence trust, active participation and intention to follow advice (IFA) as three consequences of SMM activities (SMMAs). It also aimed to investigate benevolence trust and active participation as a mediator between SMMAs and IFA with regard to a restaurant brand advertised on Facebook. This study used structural equation modelling and obtained data from 364 followers of a restaurant’s Facebook page. The study results showed that SMMAs significantly influenced benevolence trust, active participation and IFA. Furthermore, benevolence trust and active participation significantly influenced IFA. The findings also indicated that benevolence trust mediates the relationship between SMMAs and customer IFA. In addition, active participation with restaurant brands on Facebook acts as a mediator between SMMAs and IFA.Öğe Make it real, make it useful! The impact of AR social experience on brand positivity and information sharing(Emerald Publishing, 2024) Shaheen, Riziq; Aljarah, Ahmad; Ibrahim, Blend; Hazzam, Joe; Ghasemi, MatinaPurpose: This study investigated the impact of the perceived Augmented Reality (AR) social experience of restaurant menus on two types of prosocial behaviors: brand positivity and brand information sharing. Design/methodology/approach: This study adopts the expectancy-value model as a framework, drawing on the cognitive load, self-determination, and media richness theories. Using a sample of 879 participants from the United States, the research model was tested using structural equation modeling (PLS-SEM). Findings: The findings indicate that the social experience derived from using AR menus significantly predicts brand positivity and brand information sharing. The perceived usefulness of AR mediates this relationship. Moreover, AR reality congruence acts as a significant mediator between perceived AR social experience and brand positivity but not brand information sharing. The positive relationship between AR social experience, brand positivity, and brand information sharing is sequentially mediated by AR reality congruence and AR usefulness. Originality/value: This groundbreaking research pioneers a fresh perspective, delving into the impact of AR social experiences on consumers' prosocial behaviors, specifically brand positivity and information sharing. Unravels intricate mechanisms, shedding light on how and under what circumstances AR social experiences foster positive behaviors within the dynamic realm of food services and restaurant settings. This study provides valuable insights for restaurant managers and marketers to leverage AR technology to create engaging and immersive customer-dining experiences, a concept that has not been thoroughly explored in previous studies.
