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    Comparing Alternative Service Quality Scales: An Investigation Using Confirmatory Factor Analysis in a Health Care Setting
    (Routledge, 2017) Cengiz, Hakan; Fidan, Yahya
    Despite the availability of several domain-specific instruments and its obvious drawbacks, it is interesting that the SERVQUAL scale is still used in health care settings. For this reason, the main aim of this study was to compare two different service quality scales in a health care setting. We compared the fit of the SERVQUAL model with a domain-specific model through confirmatory factor analysis using AMOS. The results showed that the domain-specific scale was superior to SERVQUAL within the context of a health care environment. We believe that using/modifying a generalized scale is not a good approach when we have domain-specific alternatives available. © 2017 Taylor & Francis Group, LLC.
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    Death-related status consumption: Scale development and validation
    (Sage, 2021) Cengiz, Hakan; Torlak, Ömer
    Although it has been widely discussed in the literature, no scale has yet been developed to measure the consumption aspect of death. This study aims to develop a domain-specific death-related status consumption (DRSC) scale to bridge this gap in the field. Results reveal the following three dimensions of the scale: conspicuousness, planning, and showing respect. In four studies, which collate the views of 1,302 participants, both students and adults, the DRSC demonstrates internal consistency and validity across cultures (Turkey, the U.S., and culturally diverse sample). The importance of such a scale for the field is discussed.