Eken, Mehmet HasanKale, Süleyman2020-11-212020-11-212013978146664475514666447459781466644748https://doi.org/10.4018/978-1-4666-4474-8.ch022https://hdl.handle.net/11467/4112In this chapter, the extent of inefficiency of bank branches in different dimensions is evaluated with slackbased model of data envelopment analysis. Each efficiency dimension reveals the strengths, weaknesses, and improvement capabilities of branches. Multi-dimensional comparison enables the determination of the overall characteristics and the choice of the improvement strategies accordingly. An extensive literature analysis of bank branches and future research directions is also presented. © 2013, IGI Global.eninfo:eu-repo/semantics/closedAccessBook Chapter626667N/A2-s2.0-8494490941910.4018/978-1-4666-4474-8.ch022