The Effects of Emotional Exhaustion and Depersonalization on Personal Accomplishment in Pharmaceutical Industry
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KünyePehlivanoğlu, M. Ç. & Civelek, M. E. (2019). The effects of emotional exhaustion and depersonalization on personal accomplishment in pharmaceutical industry. OPUS–International Journal of Society Researches, 11(18), 2071-2086.
The purpose of this study is to investigate whether the personal accomplishment of the sales depart-ment employees working in pharmaceutical industry is affected by emotional exhaustion and deper-sonalization or not. Based on the internal dynamics of burnout syndrome, the mechanism that builds personal accomplishment feeling of employees is the research question of this study. In the extant literature, the relationship among the internal dimensions of burnout has not attained a consensus. This research provides an important contribution to the existing literature by explaining the statisti-cally significant relationships among personal accomplishment, emotional exhaustion and depersonal-ization. This research is a quantitative study. Research data were gathered from the sales employees working at pharmaceutical companies, by means of a questionnaire. All of the items are collected on a Likert-type 5-level measurement tool. Test of hypotheses was performed by means of partial least square structural equation modeling (PLS-SEM) method. The findings designate a negative and significant relationship between emotional exhaustion and personal accomplishment, and between depersonalization and personal accomplishment. In conclusion, this study recommends some practical managerial implications to increase the personal accomplishment feeling of employees.